ITel Services Limited – Global Communication & Technology Solutions

Overview

At ITel Services Limited, we are dedicated to delivering reliable and high-quality digital, communication, and business solutions.
Our services include SMS, Voice, WhatsApp Business API, WhatsApp Chatbots, Omani Channels, BPO Services, Website Hosting, Domain Registration, Radio and Video Streaming, Mobile App Development, Website Development and Call Center Services.

This Refund Policy explains the conditions under which clients may request a refund for our services.

Eligibility for Refunds

Refunds may be considered in the following situations:


1. Verified Service Failure
If a purchased service is unavailable or fails to perform due to a confirmed issue on our side, and the issue remains unresolved for more than 7 business days, a partial or full refund may be approved.
2. Duplicate or Erroneous Payments
If a client is billed more than once or incorrectly for the same service, the duplicate or overcharged amount will be refunded in full.
3. Unused Prepaid Services
For prepaid credits or subscriptions:
- Refunds are available within 14 days of purchase if the service has not been activated or used.
- Once the service is used (for example, domain registration, hosting activation, or message sending), the transaction becomes non-refundable.

Non-Refundable Items

Refunds will not be issued for:
- Setup, integration, or onboarding fees after work has started.
- Subscription or usage-based services once the billing period has begun.
- Domain registration or SSL certificates (these are non-refundable after purchase).
- Hosting, streaming, or server packages once activated.
- Custom development work (chatbots, mobile apps, or websites) once the first deliverable or milestone is completed.
- Service interruptions caused by third-party providers (e.g., telecom operators, Meta, or hosting data centers).
Refund requests submitted more than 14 days after payment.

Cancellation Policy

Clients may cancel any active subscription or service at any time.
- The service will remain active until the end of the current billing cycle.
- No prorated or partial refunds will be provided for unused service days after cancellation.

Refund Request Process

To request a refund:
1. Send an email to [email protected] or [email protected].
2. Include your account ID, invoice number, and reason for the refund.
3. Our billing team will review your request within 5 business days.
4. If approved, the refund will be processed through the same payment method within 7–10 business days.

Dispute Resolution & Adjustments

Before submitting any external payment dispute, clients are requested to contact our support team directly.
We aim to resolve all billing, and refund matters promptly and transparently through our internal process.

Goodwill & Service Credits

At our discretion, ITel Services Limited may offer:
- Service credits for partial service interruptions.
- Goodwill refunds in exceptional cases such as verified billing errors or accidental renewals reported within 24 hours.

Contact Information

For refund or billing inquiries, please contact:

ITel Services Limited
89 Churchill Road, Langley, SL3 7RD, London, United Kingdom
T. No +44 7784 296967
Email: [email protected]
Website: www.itelservices.net

Policy Updates

ITel Services Limited reserves the right to amend this Refund Policy at any time to reflect changes in our services, pricing, or legal requirements.
The latest version will always be available on our website at www.itelservices.net/refund-policy.