Effective Date: 01-May-2025

At ITel Services Limited (“ITel Services”, “we”, “us”, or “our”), we value your privacy and take the protection of your personal data very seriously.

We process personal data for (1) our own operational and marketing purposes and (2) under the instructions of our customers who use ITel Services’ communication and digital service platforms (“Platform”). Customers upload and store certain information in our systems, and we strictly adhere to their instructions — using such data solely to provide our contracted services.

This Privacy Policy explains how we process the personal data of:
- Our customers, their end users, and representatives
- Website users and visitors
- Newsletter subscribers and potential customers
- Business partners, vendors, and their representatives

This Privacy Policy applies to information collected through our Platform, our website www.itelservices.net, mobile applications, communication systems, and other ITel-administered platforms.

If you have any questions or suggestions regarding our privacy practices, please email us at [email protected]. For support or data access/deletion requests, contact [email protected].

Table of Contents

1. How We Collect Personal Data
2. What Types of Personal Data We Process
3. For Which Purposes We Use Personal Data
4. How We Share Personal Data
5. Data Archival and Removal Policy
6. Data Storage Policy
7. International Data Transfers
8. Children’s Information
9. Security
10. Changes to This Privacy Policy
11. How to Contact Us

How We Collect Personal Data

We collect personal data depending on how you interact with ITel Services.

When you use our Platform or Services:
We collect all information you provide, including customer and end-user data from our products such as SMS and Voice services, WhatsApp Business API and Chatbots, Omani Messaging Channel, BPO and Call Center Services, Web Hosting and Domain Management, Mobile App and Website Development, and Radio and Video Streaming.

When you contact us via email, chat, or phone:
We may store the content of communications, attachments, and your contact details.

When you submit forms or participate in events:
Information from contact forms, quote requests, demo requests, or event registration is collected.

When you use our website:
We use cookies and tracking technologies to improve user experience. Details are in our Cookie Policy.

When you join ITel Services’ online communities:
We may view publicly available information you share on our official pages or forums.

What Types of Personal Data We Process

We collect and process:
- Customer Account Details: Name, company, email, subscription details, service usage logs.
- Financial Information: Payment records (e.g., transaction IDs, billing details).
- Contact and Business Data: Names, titles, phone numbers, and organization info.
- Messages and Forms: Data from support requests, feedback forms, or chatbot interactions.
- Technical Data: IP addresses, browser type, device info, access logs.
- Cookies and Tracking: Data collected for analytics and service improvement.
- Customer Content: Any data you upload or store on our platform, including end-user data.

For Which Purposes We Use Personal Data

We use personal data to:
- Operate and deliver ITel Services’ products (SMS, Voice, WhatsApp API, Chatbots, Hosting, etc.)
- Manage customer accounts and billing
- Respond to inquiries and support requests
- Send service updates, alerts, or marketing messages (where legally permitted)
- Improve system performance, user experience, and security
- Fulfill legal and regulatory obligations


How We Share Personal Data

We do not sell personal data. Data may be shared only with:
- Service Providers: Payment gateways, hosting providers, and API partners.
- Professional Advisors: Legal, audit, or compliance experts.
- Integrations: External platforms you connect (e.g., Meta, Twilio, Google).
- Legal Authorities: When required by law or regulation.
- Corporate Transactions: If ITel Services undergoes a merger or acquisition.

Data Archival and Removal Policy

We ensure that your data is handled transparently and securely.

- Retention: Data is stored for a period of 3 months to ensure continuity of service.
- Archival: After retention, data is securely archived or anonymized.
- Deletion Requests: Users can request deletion anytime via [email protected]. Requests are processed within 3 business days with confirmation upon completion.

Data Storage Policy

We maintain strict security measures to protect your data.

- Storage Location: Secure servers in compliance with GDPR and UK data protection laws.
- Encryption & Access Control: All data stored and transmitted is encrypted.
- Third-Party Compliance: All service providers meet applicable privacy standards.

International Data Transfers

Your data may be transferred to other countries where our servers or partners operate. By using our services, you consent to such transfers under legally recognized safeguards.

Children’s Information

Our services are not intended for individuals under 18 years old. If we discover that data has been collected from minors, it will be deleted immediately.

Security

We employ strong safeguards including encryption, monitoring, and restricted access controls to prevent unauthorized access, alteration, or disclosure of data. However, no online service is entirely risk-free, and users share data at their own discretion.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory changes or new services. The most recent version will always be available at www.itelservices.net.

How to Contact Us

ITel Services Limited
89 Churchill Road, Langley, SL3 7RD, London, United Kingdom.
Email: [email protected]
Phone: +44-7784-296967
Website: www.itelservices.net
Support Email: [email protected]